My Session is Over. Now What?
PROOFS
Now that you've had your fun on the beach, here's the tough part . . . waiting for your proofs! Don't worry - it shouldn't take more than 1-2 weeks. So enjoy the rest of your vacation, head home, unpack, relax and before you know it, they'll be ready! All you need to do is keep an eye out for our email with your Top Secret password for your private online viewing gallery.
IMPORTANT: Your proofs will be posted in your online gallery for 30 days at which time they will self-destruct. Okay, maybe not, but they sadly will expire. If you should need a little extra time with your proofs you can simply request to have them extended. We will happily grant you a complimentary two-week extension (requests for additional extensions may incur a fee). Please also be aware that although you may order at any time, your $125 credit will also sadly expire 60 days after your proofs are posted. So please get your order in quickly as we do not want to see you lose $125 worth of quality portraits!!
ORDERING
WHEN TO ORDER . . .
Although you will have access to your proofs for 30 days, we highly recommend you place your order within 2 weeks! Why so quickly? We know how life can get in the way and our To Do Lists tend to grow rather than shrink. We also know you didn't invest all this effort in planning your family beach portrait just to put off ordering. Just think about how you'll feel hanging that awesome family portrait on your wall in the perfect spot you picked out and then how you'll feel every time you walk past and glance at it. Now why would you want to put off that happiness?
At the very least, please order within 60 days of when your proofs are first posted - at this time your $125 credit will expire and nobody wants that to happen!
Also keep in mind that orders can take anywhere from 6-10 weeks depending on when you order. Most orders placed July-November will take 9-10 weeks. So if you need your portraits in time for a holiday or birthday, please order well in advance. We may be able to RUSH or EXPEDITE an order for you for an additional fee, but who wants to pay additional fees?!
WHAT TO ORDER . . .
Order everything and spend a lot! No, seriously, I'm sure you had an idea about what you wanted to order when you first started this whole beach-portrait-process. After viewing your amazing proofs, you may find that your needs and wants have changed! We encourage you to take some time to review our packages to see what will work best for you and your family. Remember to consider upgrading your wall portrait to a Canvas Gallery Wrap as these are super popular and the price difference is often the cost of a frame for a traditional print! Click on the button below for information on our canvas!
Remember, we offer FREE SHIPPING on all orders of $300 or more. That means that ALL packages come with free shipping!
HOW TO ORDER . . .
You may order directly through your private online proofing gallery.
1. Add first image to your cart.
2. Select either Prints or Packages or Products (canvas, collages, holiday cards).
3. Continue until your order is complete! For Package Add-ons, just scroll down under Packages until you see the Add-on options.
4. SPECIAL INSTRUCTIONS: If you do not see something online that you would like to order (for example, a head swap), there is a section during checkout called Special Instructions. Here you can mention any head swaps, corrective artwork or any other information. We will do our best to accommodate your requests!
5. SUBMIT YOUR ORDER: Once we receive your order, we will adjust your balance due to reflect any additional requests and deduct any credit balance you may have. You will receive an email with a payment link within a week.
NOT VERY COMPUTER SAVVY? We can help you with any order over the phone. We do not, however, recommend sending us any orders via email as this may delay the process. COLLAGES must be ordered via phone.
What about my $125 CREDIT?
If you have a credit on your account, we will apply this once we receive your order as long as you ORDER WITHIN 60 DAYS of your proof posting date. The family member who paid the deposit will receive the credit unless that person emails us instructions otherwise. Remember, you WILL NOT SEE THIS CREDIT ONLINE - we will apply it upon receiving your order.
Also, your credit will be applied to ANY order - prints, canvas, packages, etc. You will receive an invoice within a few days after placing your order with your new balance due. (This credit does not apply to seniors or Gift Certificate recipients. Gift certificate balances do not expire.)
PAYMENT Options . . .
You will not be asked to make a payment when you place your order. You will receive an email within a few days with a link to make your payment. You may pay by credit card, debit card, PayPal or directly from your bank account. Please contact us if you'd prefer to pay by check, or if you need a payment plan - we have a few convenient options.
SHIPPING & HANDLING . . .
Within the 48 contiguous states, you will receive Free shipping on any order over $300. This applies automatically to any package. For a la carte orders, please use Coupon Code: FREESHIP. For orders going to Canada, Hawaii or Alaska, there is an additional fee, however, the total shipping charge will be reduced for orders over $500. If you need something shipped outside the US or Canada, please contact us in advance for charges and availability.
Free shipping does not apply to holiday card orders. Your holiday cards will be shipped to you separately from the rest of your order. The shipping and handling charge for holiday card orders is a flat rate of $10.
RETOUCHING VS. CORRECTIVE ARTWORK
- General retouching is included in all of our pricing. We will get rid of any strange people & objects from the backgrounds of your pictures as well as remove stray hairs, whiten teeth, remove blemishes and bruises when possible and soften lines and wrinkles. Your final prints and/or digital images will look amazing!
- Corrective artwork is a great way to make your favorite portrait perfect! Need a head swap? Have a tattoo or tan lines you want removed? Our computer artist is excellent at corrective artwork to ensure you are absolutely thrilled with your final portrait! Since this type of work is more time consuming than general retouching and requires expertise in Photoshop, please request an estimate for work needed.
PACKAGES, EXTRAS, A LA CARTE
We like to give you lots of freedom when it comes to ordering. You may order individual prints or you may wish to purchase a package. Packages offer many benefits including your choice of unlimited poses, free shipping (within 48 contiguous states) and, of course, the savings! Packages also come with Add-On options not available when ordering a la carte.
PLUS, we offer canvas, custom collages and holiday photo cards. Click the buttons below to check out these cool options . . .